Wednesday 3 May 2023 at 10:06 AM I got an email from facebook asking if I removed my email address. I got another at 10:08 on the same email for the same account. I saw these emails within an hour of them being sent and they had both expired. Someone or some bot got into my account, changed my emails to k****************4 at hotmail (obviously hidden in the message), and my cell. I tried to change my email and searched for anything via their help page to find a way to contact, reset password, or recover my account. Everything ended with a variation of “and email will be sent”. Problem was there was no where to give an accurate email address so they just sent to the above hotmail account of the entity that took over my account.
In one of my many searches I found a facebook page on recovering a hacked or taken over account which required an upload of a government issued ID to prove it was my account. Now my middle name is different on my ID and my facebook because like many I used a name that people I grew up with would know. First and last however are the same. The first upload of ID didn’t give me anything other than we will email at above hotmail account. SMDH There was a “was this helpful” to which I said no and it brought up a comment box and I explained the flaw in this process.
On day 3 I found another page and process to upload. That one asked if my email was changed and I confirmed that and it again asked for an ID. This one gave me a confirmation and said they would again email which I assume is also going to the hotmail account of the whatever that broke into my account because there was no prompt to put in my actual email. Again I hit the “NO” this was not helpful and commented asking that anyone contact me on how to fix this with my contact info.
Day 4 I tried again through another page and got the same. In this I also tweeted to facebook twice and DMed them on twitter. No reply. Tried Abuse, hacked, support, help, etc at facebook emails in hopes someone in some section of their support, if they even have one, would see and just tell me how the hell I get my account back. Nothing.
I have had this facebook account for a long time. Close to 20 years. I have thousands of pics on my page. Many of them exist no where else but on Facebook. Our backups were lost a few years ago during a server crash. I lost 40gigs of pics and videos of my family. Facebook does have a feature to download all of your data but my photos file is too big. I tried several times but there are just too many for the system to put in a file I guess. I never got an answer on why.
Over the years I have found cousins and other family and friends through my facebook account. It is where we did video chats with the care home where my mother with dementia is. The support groups that help in coping Ankylosing Spondylitis, Psoriatic Arthritis. Groups that were we made and sent items to Australia and other areas’ animal rescues to help with wild fire damage. Knitting and other craft groups who do good works are all through Facebook. I use it every single day for a multitude of reasons.
My chronic health issues are progressing rapidly. For the most part I am housebound and immuno compromised so no visitors since Covid. Facebook is my connection to the world. To the people I can’t travel to see or go out with or have over for a visit. It is literally my main source of social interaction. As pathetic as it is I am struggling.
Today is 10th May, 2023 and I tried to find help yet again but got this message
Facebook has no support chat, no phone number, no help desk or support of any kind that is listed anywhere. No one to contact to help. I’m not sure why this person or bot or whatever has done this as no one that I know of has received a message, spam, or seen a post on my account. All it has done is make my life harder and show how facebook cares nothing for their users or the quality of their service. The only options are hiring someone to figure it out but I doubt they would do much more than I have found. I use to work in IT and at ISPs so I know more than average user. I can’t image that most ppl could find the “help” sections I have as they are buried so deep in questions and nonsense. So what do you do if you can’t contact a company that holds so much of your life? Nothing apparently. Do I just say fuck it and let go of all the contacts and photos and resources I reply on? I don’t know that i have another choice. Facebook certainly needs to do better.
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